Cancels & Returns

Can I cancel my order?

We want you to get your order ASAP, so we move fast. Once an order has processed, it can’t be cancelled or changed.

What is your return policy?

If, for any reason, you are unhappy with your purchase, please call our customer care line on 087 943 4882 or

Our delivery agents are not authorised to accept goods for return upon delivery of your order. Our customer care consultant will return your email/call within two working days to assist you with the returns process.

Subsequent to the return collection we will provide you with feedback and a replacement product of the same value, within ten working days if:

  • the products returned are still within the best before date,
  • the products are still in their original packaging

We will carry the cost of returning the products if the reason for returning it relates to quality issues. Please be advised that we reserve the right to charge you a collection charge if the return is not by fault of ours.

We reserve the right to inspect the product to validate your claim that the reason for returning the products relates to quality issues.